Reply Complaint Letter

PT Sukahati Electronic And Service
Jl. Mataram Raya No. 12 Blok M
Tel : (021) 87654321, E_mail : sukahati@yahoo.com
Jakarta Selatan 19580
____________________________________________________________________________



20st May, 2011
Your ref : TE/ JS/10A
Our ref : RW/C/12


Mrs. Tias Eka Setiyowati

PT. SANYO Jaya Components
Kawasan Industri Panasonic Gobel Km. 44 No. 120A
Tel : (0289) 8897654, E_mail : sanyo_jaya@yahoo.com
CIBITUNG, BEKASI 17111




Dear Mrs. Tias,

Your Ordered Number 9876

I was sorry to learn from your letter or 18 May that some of the laptop supplied to this order were damaged when they reached you.
Replacements for the damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods, they maybe destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling.
We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.


Your Sincerely


Robert Jhonsen

Marketing manager