Complaint Letter

PT. SANYO Jaya Components
Kawasan Industri Panasonic Gobel Km. 44 No. 120A
Tel : (0289) 8897654, E_mail : sanyo_jaya@yahoo.com
CIBITUNG, BEKASI 17111

____________________________________________________________________________

18st May, 2011

Ref : TE/ JS/10A


Mr. Robert Jhonsen

PT Sukahati Electronic And Service
Jl. Mataram Raya No. 12 Blok M
Jakarta Selatan 19580
Tel : (021) 87654321, E_mail : sukahati@yahoo.com



Dear Sirs,
Our Order Number 9728
We ordered 20 units Laptop on 8 July and they were delivered on 10 July. I regret that 4 of them have problem with Lcd .
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the laptop the damage was discovered; I can only assume that laptop was due to careless handling at same stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim your supplier for compensation.



Yours Faithfully,


Tias Eka Setiyowati

Sales Manager



Enc : Reply Letters