Reply Complaint Letter

PT Sukahati Electronic And Service
Jl. Mataram Raya No. 12 Blok M
Tel : (021) 87654321, E_mail : sukahati@yahoo.com
Jakarta Selatan 19580
____________________________________________________________________________



20st May, 2011
Your ref : TE/ JS/10A
Our ref : RW/C/12


Mrs. Tias Eka Setiyowati

PT. SANYO Jaya Components
Kawasan Industri Panasonic Gobel Km. 44 No. 120A
Tel : (0289) 8897654, E_mail : sanyo_jaya@yahoo.com
CIBITUNG, BEKASI 17111




Dear Mrs. Tias,

Your Ordered Number 9876

I was sorry to learn from your letter or 18 May that some of the laptop supplied to this order were damaged when they reached you.
Replacements for the damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods, they maybe destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling.
We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.


Your Sincerely


Robert Jhonsen

Marketing manager

Complaint Letter

PT. SANYO Jaya Components
Kawasan Industri Panasonic Gobel Km. 44 No. 120A
Tel : (0289) 8897654, E_mail : sanyo_jaya@yahoo.com
CIBITUNG, BEKASI 17111

____________________________________________________________________________

18st May, 2011

Ref : TE/ JS/10A


Mr. Robert Jhonsen

PT Sukahati Electronic And Service
Jl. Mataram Raya No. 12 Blok M
Jakarta Selatan 19580
Tel : (021) 87654321, E_mail : sukahati@yahoo.com



Dear Sirs,
Our Order Number 9728
We ordered 20 units Laptop on 8 July and they were delivered on 10 July. I regret that 4 of them have problem with Lcd .
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the laptop the damage was discovered; I can only assume that laptop was due to careless handling at same stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim your supplier for compensation.



Yours Faithfully,


Tias Eka Setiyowati

Sales Manager



Enc : Reply Letters

REPLYING TO INQUIRIES

PT. REGINA CHESSUAL CLOTHES TRENDY
20 Barheightline Street
Los Angeles, LA 90071
Canada
___________________________________________________________________________ Your ref : TE/ JS/10A
Our ref : RW/C/12

7st May, 2011


Mrs. Tias Eka Setiyowati
Purchase Manager
PT. Chessual Trendy And Tradisionality
Jln. Pulogebang Raya No. 14
Jakarta 19350
Indonesia


Dear Mrs. Tias
Thank you for letter of 2 May, inquirying about our lates catalogues, price-list and terms of payment.
We are pleased to enclose our new catalogues, price-list and terms of payment together with samples of our promotional products.
We hope you will find our prices and terms satisfactory and look forward to receiving your first order.



Your Sincerely,


Regina Willson
Marketing Manager


Enc : - Catalogues
- Price-list

INQUIRY LETTER

PT. CHESSUAL TRENDY AND TRADISIONALITY
Jln. Pulogebang Raya No. 14
Jakarta Timur 19350


___________________________________________________________________________

Ref : TE/ JS/10A
2st May, 2011


PT. REGINA CHESSUAL CLOTHES TRENDY
Regina Wilsson & Carolline
20 Barheightline Street
Los Angeles, LA 90071
Canada



Dear Sir’s
We have seen some of your excellent Women and Men’s Clothes Trendy products exhibited at World Expo in Los Angeles last weeks ago. As we are interested in your women and Men’s Clothes Trendy, would you please let us know your terms of payment and would you please let us know whether you can offer us a special discount for this month.
We should be pleased to receive your prompt reply.



Your’s faithfully,




Tias Eka. Setiyowati
Purchase Manager